FAQ’s (updated to include COVID-19 procedures)

March 10, 2021

FREQUENTLY ASKED QUESTIONS 

The FAQ’s below are specific to the 2021 season. Click here for previous FAQ’s.

What about HHC and COVID-19?  Friendly House and Hidden Hollow Camp have spent the past six months thinking of ways to operate camp safely and efficiently for the 2021 in the continuing COVID-19 pandemic. We encourage all our interested families and interested staff applicants to read our Hidden Hollow Camp COVID-19 Mitigation and Operations Plan and making the best decision for your camper for 2021.

Details in this plan can change without notice and older information will be “STRIKED” and new information put in after.

How much does it cost to send my child to Hidden Hollow Camp?  For 2021, the camp fee is $450 per week/per child. The registration fee is $75.00 per camper.

All campers for 2021 must be permanent residents of Ohio. No out of state (country) campers or staff are permitted for 2021.

How many campers will be at HHC per week? 2021 capacities are limited to 100 per week, 50 boys and 50 girls.

When does camp start? The HHC 2021 season will begin on July 11 and run for four weeks, ending the week of August 1. If there is interest, HHC may choose to add a fifth and final week August 8-14. There will be no Jr. Camp in 2021.

How old does my child have to be to attend HHC?  Hidden Hollow is open to any boy or girl between the ages of 8-15.  Campers must be 8 years old before their week at camp begins.

When does registration for camp begin? Registration will begin on Monday, April 12, 2021 at 6:30pm and will be completely online.

How many weeks can my camper register for?  For 2021, campers may only register for one week of camp.

How will drop-off and pick-ups work for 2021? At this time, we are still working on best practice for drop-off and pick-up. Some details can be found in our Hidden Hollow Camp COVID-19 Mitigation and Operations Plan.

How do I pay for HHC?  Starting in 2021, we will start accepting credit and debit card, and e-check payments through our CampMinder online registration system.  We will not be able to accept these payment types over the phone. All credit card/e-check processing fees are covered by The Friendly House.

For information about the CampMinder platform please click here.

Can I send in a partial payment for my child or children?  Yes, but you have to make the minimum payment of $75 per child. This is the registration fee.

Where do I send my registration form?  All forms must be completed online.  The $75 registration fee must be paid online as well.  Remaining fee paid by check or money orders can be sent to:  THE FRIENDLY HOUSE, c/o Hidden Hollow Camp, 380 N. Mulberry St., Mansfield, OH  44902

Where is my confirmation that my child’s registration form has been accepted?  When applying online through CampMinder, all campers will be placed in “APPLIED” status until HHC staff has the opportunity to make sure all the required information has been filled out.  After this information has been confirmed, your child will be “ENROLLED” and you will receive a confirmation email and your account charged.

Can you hold a spot for my child?  No.  Friendly House/HHC will not hold spots for campers.

My child wants to be in the same cabin as their friends.  Can you make sure this happens?  HHC allows for the request of ONE cabinmate, and both children must ask for each other on the form.  We do our best but do note that mistakes can be made.  Large groups of requested campers will be split up.   Older campers will be placed in the younger campers if they request to be with a younger camper.

Think of it this way… if your child came to camp alone and was the only camper in a cabin full of friends or kids who knew eachother, would you think that arrangement was fair to your single child?

What happens if the week my child wants to attend is full?  Camp is on a first-come/first serve basis, and some weeks do fill up more than others.  There is never a week that is more popular than another, they all fill up at their own pace.  If your child wants to attend a week that is full, fill out the registration form online and it will place you on a waitlist.  When a spot opens up, HHC staff will contact you to confirm your interest in the open spot.  We also do not hold camper spots by age group.  Registration is fully first-come/first serve.  We encourage all families, even if the week they want is full, to send us an email.   We don’t want your child to miss out on the fun either!

What is the cancellation policy for HHC?  In most cases, all but the $75 registration fee will be returned to you.  However, cancellations must be made two weeks before the Sunday your child is scheduled to come to camp to receive this refund.  For example, If your child is scheduled to come to camp the week of July 25-31, 2021, we must have notice they are cancelling on or before July 11, 2021.  Any cancellations after that will result in no refund.  Your account will not be automatically refunded.  ALL REFUNDS WILL BE ON PAPER CHECKS FROM THE FRIENDLY HOUSE AND MAILED TO THE PRIMARY ADDRESS ON THE ACCOUNT.

If Friendly House needs to cancel camp, refunds will be decided by the Executive Director of Friendly House.

How does my child get placed on a waitlist?  Campers who are registered for camp through the CampMinder system, will be placed on a waitlist if the session they want to attend is full.  Your account WILL NOT be charged.  If a spot open up, HHC staff will contact you via email to see if your family is still interested in the opening.  After confirmation from you, your child will be enrolled and your account will be charged.

You can keep that child on a waitlist for the week, or you can move the child to another week of camp if it is has the availability.    If your cabinmate got into camp and you didn’t we can switch everyone to another week with availability, as long as a parent or guardian of all parties call and confirm that they want to switch weeks. We cannot hold spots for children listed as cabinmates if we do not have the registration form and payment.  There is no way to tell when (or if) your child will get into camp if they are on a waitlist.  It’s a waiting game.  You could hear in a couple of days from first contact or as late as the the day before camp starts.

What should my child bring to camp?  Think of packing for camp like packing for a week-long sleepover!  Campers should bring a change of clothes for every day (including socks and underwear), blankets and pillows, towels, washcloths and toiletries (toothbrush, shampoo, etc.).  Flip-flops are recommended for the showers and swimming pool area, but otherwise closed-toe shoes and/or shoes that tie are best for camp… and required for horseback riding.  Campers should also plan for the weather.  It does get cold at night, so long-sleeved tees and sweatshirts or light jackets are recommended. 

Please refer to the Hidden Hollow Camp COVID-19 Mitigation and Operations Plan for more detailed items and how much is allowed to be brought into camp.

Is there anything that my child should NOT bring to camp?  Not everything belongs at camp.  Campers should leave the following items at home:  cell phones, mp3 or other music players, computers, gaming systems, TV’s, weapons, expensive jewelry, and fans.  These items will be collected on Sunday and stored in the office until the end of the week and given back when the parents arrive for pick-up on Saturday.   Friendly House/Hidden Hollow Camp can not be responsible for items that were not turned in and become lost, broken or stolen. Pets, firearms, alcohol and tobacco products are not permitted at Hidden Hollow Camp.

What if my question isn’t on this list?  That’s an easy one to answer! If you have any questions or concerns that aren’t addressed here feel free to call the Friendly House at 419-522-0521 or email us at hhc@friendlyhouseonline.com We will try and answer your question as best as we can!

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